Existing Clients

Sign In to Your Account

Use the email address on file. Select “Forgot password” if you need help accessing your account.

• Telehealth Services: Choose a Telehealth service when selecting your appointment type
• In-Person Services: Choose Your Service Area when selecting your appointment type

Select the appropriate session depending on your geographic location: Liverpool/Mattydale, Manlius, or Jamesville/DeWitt. Available times depend on your therapist's schedule in your geographic area. 

Know Your Cancellation Window

• Changes need 48 hours’ notice: You can reschedule or cancel in the portal up to 48 hours before your session, with no fee.
• Less than 48 hours away? The portal will show “Contact to Cancel.” Email megan@empowerkids-ot.com instead. If you can take an open time on your area’s day that same week, there’s no late cancallation fee.

If you are an Adult Client or a Pediatric Client and you are sick:

Illness within 48 hours of a session is always free to reschedule. For a same-day illness, text Megan directly at (315-220-0023). 

Please cancel if experiencing: fever within 48 hours (fever reducing medication cannot be used within the 48 hours in order to qualify), active vomiting or diarrhea, untreated strep or pink eye, or a communicable illness the pediatrician recommends isolating for.

If There is Imminent Weather and you receive In-Person Services

For same day imminent weather concerns, text Megan directly at (315-220-0023).